Last Revised: September 8, 2020

Caring for the Scion community

Across the country, our private, off-campus apartment communities have remained open as home to our residents throughout the pandemic. We will continue to operate throughout the coming school year, including in markets where nearby universities are returning to partial or full in-person learning as well as those that have elected to begin the Fall 2020 term solely online. We have already completed move-in at nearly all communities for the 2020-21 term and look forward to continuing to safely host our residents for the full 2020-21 term.

What steps is Scion taking?

COVID-19 Task Force

In March, we assembled a task force specially focused on awareness about and prevention of coronavirus at our communities and among our team members. Our goal has been to ensure that our teams are informed and equipped to act to respond to the outbreak. This Task Force has worked tirelessly to guide a myriad of safety protocols and revisions to our business processes, responding quickly and thoroughly as the situation has evolved.

Policy and protocol changes

Cleanliness is always a priority at our communities, but we have taken extra measures to reduce the spread of germs. Our cleaning schedules are more frequent, and we are implementing hand sanitizer and tissue stations in high-traffic areas. We have also adopted various policy changes, including temporarily closing amenity spaces when necessary, providing virtual office hours, and rethinking the way we create resident event experiences and tours of our community. If there is ever a concern of potential coronavirus exposure in community spaces, we will have those spaces professionally sanitized. Additional details on our policy changes are provided below.

Staying informed, monitoring and contact tracing

We pride ourselves in being lifelong learners, which is why we’re committed to staying up to date on new information that is provided by national agencies, governmental resources and university officials. We’re also transparently sharing with our residents and staff whenever there is potential exposure to a reported positive case in any of our communities. When there’s a report of a positive case in a residence, we are communicating with the residents of that apartment. We are also sharing with the entire community when there is a reported positive case of a person who has been in any community amenity spaces within the prior two weeks, always while maintaining confidentiality and protecting each person’s privacy.

What can you do to help?

Wear a face covering and maintain social distance

Whether you’re a Scion team member, a resident, or one of our valued partners—we ask that you follow government and public-health guidelines to maintain distance from others outside of your household, and wear a face covering in recommended areas. If you feel sick, stay home and call a healthcare professional immediately to help you get well.

We don’t tolerate discrimination of any kind

At Scion, many of our team members live where we work. We are proud to be part of our diverse community and maintain a welcome and inclusive environment. Discrimination against residents, neighbors, or team members—whether because of country or region of origin, perceived illness or any other characteristic—will not be accepted.

What policy changes are in effect?

Limiting non-essential travel

We have a robust support team that stretches coast to coast. In mid-March, we made the decision to cancel all non-essential travel both for team member safety, and the safety of our communities. Group meetings and trainings are being held remotely in accordance with CDC recommendations. As stay-at-home restrictions are lifted in specific states, regional management staff have resumed travel while maintaining appropriate safety and social-distancing precautions.

Virtual meetings

In an effort to increase social distancing and improve staff well-being, all Scion communities adopted a “virtual office” system to continue to serve our communities through telephone calls, video chat, e-mail, direct message and text, with in-person office visits where local authorities allow (and with face coverings). Essential employees have continued to staff our communities and to provide emergency maintenance, sanitation and other necessary services. Adjusted business hours are implemented as needed, allowing our team members to address cleaning, package delivery and other resident needs. We are adjusting operating hours as stay-at-home/closure orders are lifted or re-implemented in specific locations.

Precautions in shared amenity spaces

We have posted recommended occupancy limits according to the size and configuration of each community space, some of which are adjusted to account for social distancing needs. Certain amenity spaces are available with advance reservations. Our communities are professionally staffed with on-site management and courtesy officers, who can help with ensuring safe usage. Additionally, we have implemented increased cleaning regimens, including electrostatic disinfecting systems to quickly clean high touch-point locations, such as offices, fitness rooms and business centers.

Personal Protective Equipment (PPE)

Our community facilities staff continue wear appropriate PPE when completing resident service requests, including masks, gloves and additional recommended PPE as deemed necessary.

Resident events

We will continue to host resident events in accordance with the recommended gathering limits set by local authorities, and with appropriate precautions in place.

In-person leasing and tours

In-person tours and leasing activity has resumed at nearly all communities. Special precautions such as temperature checks, required face coverings and increased cleaning rotations are in effect. We continue to rely on our online leasing platforms, virtual tours and video conferencing for our future residents who may be more comfortable getting to know our community and navigating the leasing process from the comfort of their homes.

Shuttle bus services

At our communities where we operate shuttle buses to campus, shuttle operations have resumed service based on classroom operation.

Shelter in place / stay at home orders

Nearly all of our communities are in locations that are, or previously were, under “shelter in place” or “stay at home” orders from state or local governments—directing everyone within the region to stay inside their homes and away from others as much as possible for a period of time in order to curb the rapid spread of the coronavirus. We are continuing to closely monitor these orders as they are announced, implemented and revised, and continue to abide by them. In all cases, our communities continue to maintain a necessary staffing level to keep communities functionally safe, sanitary and with all essential services operational at each location.

Stay informed

Knowledge is the best way to stay safe and stay calm. Check out the resources we’ve linked on our page and the video below from the CDC. Be sure to get to know the state and local resources in your area.