Last Revised: April 3, 2020

Caring for the Scion community

With continuing concern around the Coronavirus (COVID-19) outbreak, many states directly people to stay in their homes whenever possible and most universities having shifted to temporary online instruction, you may have questions about what we can do to keep our Scion community healthy. It’s important to us that you know the measures we are taking everywhere, and how you can help.

What steps is Scion taking?

COVID-19 Task Force

We assembled a task force specially focused on awareness about and prevention of Coronavirus at our communities and among our team members. Our goal is to ensure that our teams are informed and equipped to act to respond to the outbreak.

Policy and protocol changes

Cleanliness is always a priority at our communities, but we have taken extra measures to reduce the spread of germs. Our cleaning schedules are more frequent, and we are implementing hand sanitizer and tissue stations in high-traffic areas. We have also adopted various policy changes, including temporarily closing amenity spaces, switching to a virtual office model, suspending resident events and in-person tours, modestly reducing office hours to allow for greater staff rotation and well-being, instituting front-door package delivery, and providing an extended grace period for rent payments. If there is concern of potential Coronavirus exposure in community spaces, we will have those spaces professionally sanitized. Additional details on our policy changes are provided below.

Staying informed and closely monitoring the situation

We pride ourselves in being lifelong learners, which is why we’re committed to staying up to date on new information that is provided by national agencies, governmental resources and university officials.

What can you do to help?

Be a hero by staying home

Whether you’re a Scion team member, a resident, or one of our valued partners—please follow government and public-health guidelines to stay in your home (whether in a Scion community or elsewhere) when possible, except for essential functions. If you feel sick, please stay home and call a healthcare professional immediately to help you get well.

We don’t tolerate discrimination of any kind

At Scion, many of our team members live where we work. We are proud to be part of our diverse community and maintain a welcome and inclusive environment. Discrimination against residents, neighbors, or team members—whether because of country or region of origin, perceived illness or any other characteristic—will not be accepted.

What policy changes are in effect?

Limiting non-essential travel

We have a robust support team that stretches coast to coast. We’ve made the decision to cancel all non-essential travel both for team member safety, and the safety of our communities. Group meetings and trainings are being held remotely in accordance with CDC recommendations.

Community office staffing

To ensure we can continue to operate our communities, we have identified a rotation schedule to meet the needs of our community and allow us to take a proactive and precautionary approach in reducing the likelihood of exposure to the COVID-19 virus for the essential employees continuing to report to work at our residential communities, and to maintain backup staffing. Additionally, with K-12 school closures nationwide, we want to be sensitive to the demands of our team members’ home lives and allow flexibility where necessary.

Corporate office staffing

We have implemented a “work remotely” protocol for all corporate office team members to limit city commuting and reduce the likelihood of viral exposure. We have also temporarily suspended all travel by corporate support teams.

Virtual office hours

In an effort to increase social distancing and improve staff well-being, all Scion communities have adopted a “virtual office” system to continue to serve our communities through telephone calls, video chat, e-mail, direct message and text, with potential in-person office visits by appointment where local authorities allow. Essential employees continue to staff our communities and to provide emergency maintenance, sanitation and other necessary services. Adjusted business hours are also allowing our team members to address cleaning, package delivery and other resident needs.

Resident rent grace period

In April 2020, all residents at Scion communities will receive a 14-day grace period to pay rent without penalty, through April 15.

Closure of high touch amenities

Beginning March 17, following government guidance, Scion communities temporarily closed certain high touch-point and high-density amenity spaces, such as fitness centers (including gyms, yoga rooms, sauna/steam rooms), business centers/computer labs, swimming pools, movie theaters, and coffee bars. Most outdoor recreational and green spaces remain open and available for resident use – provided that social distancing is practiced.

Personal Protection Equipment (PPE)

Our community facilities staff will wear the appropriate PPE when completing priority resident service requests including neoprene or latex gloves and additional recommended PPE as deemed necessary.

Resident events

Following CDC guidelines regarding social distancing, we have paused in-person resident events.

In-person leasing and tours

We have paused in-person tours and leasing activity in order to reduce person-to-person contact and outside visitors. We will continue to rely on our online leasing platforms, virtual tours and video conferencing.

Shuttle bus services

At our communities where we operate shuttle buses to campus, we will continue service based on classroom operation. If classroom instruction has been suspended on campus, we have temporarily suspended shuttle operations.

Shelter in place / stay at home orders

Several of our communities are in locations currently under “shelter in place” or “stay at home” orders from state or local governments—directing everyone within the region to stay inside their homes and away from others as much as possible for a period of time in order to curb the rapid spread of coronavirus. We are closely monitoring these orders as they are announced and implemented, and abiding by them. Our communities continue to maintain a necessary staffing level to keep communities functionally safe, sanitary and all essential services operational at each location.

Stay informed

Knowledge is the best way to stay safe and stay calm. Check out the resources we’ve linked on our page and the video below from the CDC. Be sure to get to know the state and local resources in your area.