Last Revised: May 1, 2020
Caring for the Scion community
With continuing concern around the Coronavirus (COVID-19) outbreak, many states directing people to stay in their homes whenever possible and most universities having shifted to temporary online instruction, you may have questions about what we can do to keep our Scion community healthy. It’s important to us that you know the measures we are taking everywhere, and how you can help.
What steps is Scion taking?
COVID-19 Task Force
We assembled a task force specially focused on awareness about and prevention of Coronavirus at our communities and among our team members. Our goal is to ensure that our teams are informed and equipped to act to respond to the outbreak.
Policy and protocol changes
Cleanliness is always a priority at our communities, but we have taken extra measures to reduce the spread of germs. Our cleaning schedules are more frequent, and we are implementing hand sanitizer and tissue stations in high-traffic areas. We have also adopted various policy changes, including temporarily closing amenity spaces, switching to a virtual office model, suspending resident events and in-person tours, modestly reducing office hours to allow for greater staff rotation and well-being, instituting front-door package delivery, and providing an extended grace period for rent payments. If there is concern of potential Coronavirus exposure in community spaces, we will have those spaces professionally sanitized. Additional details on our policy changes are provided below.
Staying informed and closely monitoring the situation
We pride ourselves in being lifelong learners, which is why we’re committed to staying up to date on new information that is provided by national agencies, governmental resources and university officials.
What can you do to help?
Be a hero by staying home
Whether you’re a Scion team member, a resident, or one of our valued partners—please follow government and public-health guidelines to stay in your home (whether in a Scion community or elsewhere) when possible, except for essential functions. If you feel sick, please stay home and call a healthcare professional immediately to help you get well.
We don’t tolerate discrimination of any kind
At Scion, many of our team members live where we work. We are proud to be part of our diverse community and maintain a welcome and inclusive environment. Discrimination against residents, neighbors, or team members—whether because of country or region of origin, perceived illness or any other characteristic—will not be accepted.
What policy changes are in effect?
Limiting non-essential travel
We have a robust support team that stretches coast to coast. In mid-March, we made the decision to cancel all non-essential travel both for team member safety, and the safety of our communities. Group meetings and trainings are being held remotely in accordance with CDC recommendations. As stay-at-home restrictions are lifted in specific states, regional management staff will resume travel while maintaining appropriate safety and social-distancing precautions.
Community office staffing
To ensure we continued to operate our communities, we implemented a rotation schedule to meet the needs of our community and allow us to take a proactive and precautionary approach in reducing the likelihood of exposure to the Coronavirus for the essential employees continuing to report to work at our residential communities, and to maintain backup staffing. Additionally, with K-12 school closures nationwide, we took into consideration the demands of our team members’ home lives to allow flexibility where necessary.
Corporate office staffing
In mid-March, we implemented a “work remotely” protocol for all corporate office team members to limit city commuting and reduce the likelihood of viral exposure. We also temporarily suspended all travel by corporate support teams. Certain corporate office staff began returning to the office environment on a non-mandatory basis on May 4, with specific safety protocols and social-distancing policies in effect.
Virtual office hours
In an effort to increase social distancing and improve staff well-being, all Scion communities adopted a “virtual office” system to continue to serve our communities through telephone calls, video chat, e-mail, direct message and text, with potential in-person office visits by appointment where local authorities allow. Essential employees have continued to staff our communities and to provide emergency maintenance, sanitation and other necessary services. Adjusted business hours are also allowing our team members to address cleaning, package delivery and other resident needs. As stay-at-home/closure orders are lifted in specific locations, we are re-opening community offices with additional safety and social-distancing protocols in place.
Resident rent grace period
In April and May 2020, all residents at Scion communities received a an extension of the grace period to pay rent, through the 15th of the month.
Closure of high touch amenities
In late March, following government guidance, Scion communities temporarily closed certain high touch-point and high-density amenity spaces, such as fitness centers (including gyms, yoga rooms, sauna/steam rooms), business centers/computer labs, swimming pools, movie theaters, and coffee bars. Most outdoor recreational and green spaces have remained open and available for resident use, with social distancing protocols in place. As stay-at-home/closure orders are lifted in specific locations and for certain activities, we are re-opening amenity spaces under supervision and with enhanced cleaning, occupancy and social-distancing policies.
Personal Protection Equipment (PPE)
Our community facilities staff continue wear appropriate PPE when completing resident service requests, including masks, gloves and additional recommended PPE as deemed necessary.
Following CDC guidelines regarding social distancing, we have paused in-person resident events.
In-person leasing and tours
We paused in-person tours and leasing activity in order to reduce person-to-person contact and outside visitors. We continue to rely on our online leasing platforms, virtual tours and video conferencing. As stay-at-home/closure orders are lifted in specific locations, we are beginning in-person tours of outdoor and common areas and amenity spaces, with limits on the number of persons and social-distancing protocols in place.
Shuttle bus services
At our communities where we operate shuttle buses to campus, we will have temporarily suspended shuttle operations and will resume service based on classroom operation.
Shelter in place / stay at home orders
Nearly all of our communities are in locations that are, or previously were, under “shelter in place” or “stay at home” orders from state or local governments—directing everyone within the region to stay inside their homes and away from others as much as possible for a period of time in order to curb the rapid spread of the Coronavirus. We are continuing to closely monitor these orders as they are announced, implemented and revised, and continue to abide by them. In all cases, our communities continue to maintain a necessary staffing level to keep communities functionally safe, sanitary and with all essential services operational at each location.
Knowledge is the best way to stay safe and stay calm. Check out the resources we’ve linked on our page and the video below from the CDC. Be sure to get to know the state and local resources in your area.